Privacy Policy

Effective Date: 02/03/2026

Important Notice Regarding Text Messaging Data

PandaMetric LLC, doing business as PandaMetric (“we,” “us,” or “our”), does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.

All text messaging originator opt-in data is kept strictly confidential. Information may only be shared with SMS aggregators or service providers solely for the purpose of delivering messages you consented to receive.

1. Information We Collect

Personal Information

• Name, email address, phone number, and physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for SMS, email, and other communications

Non-Personal Information

• IP address, browser type, device information
• Website usage data and analytics
• Cookies and similar tracking technologies

Customer Communications

• Inquiry and support records
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

• Providing and improving our services
• Processing transactions and payments
• Communicating about inquiries, appointments, and updates
• Improving website performance and user experience
• Maintaining records of consent and communication preferences
• Security, fraud prevention, and compliance

3. SMS Messaging & Compliance

By opting into our SMS messaging program, you agree to receive text messages related to our services, including appointment reminders, customer support, important updates, and promotional messages (only where explicit consent is provided).

Opt-In & Consent

• You only receive messages if you explicitly opt in
• We maintain timestamped opt-in records
• We comply with the Telephone Consumer Protection Act (TCPA)

Opt-Out

• Reply STOP to unsubscribe at any time
• You will receive confirmation of opt-out
• Opt-outs are processed within 24 hours

Support & Carrier Info

• Reply HELP for assistance
• Standard message and data rates may apply
• Carriers are not responsible for delayed or undelivered messages

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

• Trusted service providers necessary to deliver our services
• SMS delivery providers solely for message transmission
• Legal authorities when required by law

Text messaging opt-in data is never shared with third parties for marketing or promotional purposes.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system can be guaranteed 100% secure.

6. Cookies & Tracking

We use cookies and similar technologies to analyze traffic, remember preferences, and improve functionality. You may disable cookies through your browser settings.

7. Your Rights

• Access or update your personal information
• Opt out of email or SMS communications
• Request information about data processing

8. Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website.

9. Contact Us

PandaMetric LLC
3275 Monterey Dr. Whiteland, IN 46184
Phone: 317-850-5465
Email: andrew@pandametric.com